Returns within 14 days: how it works
We of course hope you are happy with your purchase. Does a product not fit, or not quite meet your expectations? Then you can return it to us within 14 days of receipt, without giving a reason.
How it works
- Download the return form and fill it in completely.
- Put the completed form in the parcel. That way we know exactly how to handle your return.
- Send the parcel to: Euro Joe, Kleine Ravestraat 3, 8890 Moorslede, Belgium.
Return costs
The cost of returning the parcel is for the customer. You are free to choose any carrier or shipping service you like. We recommend sending it with tracking.
Did we make a mistake, for example by delivering a wrong or damaged item? Please contact us first at info@euro-joe.com. In that case we cover the return costs and send you a return label.
Conditions
Returns are only accepted if the product:
- is unused and has not been worn;
- is undamaged (arm and leg protectors must not have been bitten);
- is sent back clean and tidy;
- is in its original packaging;
- is returned complete, with all accessories and labels.
Please note: personalised products (for example with embroidery), made-to-measure products and products that can no longer be sold as new after use cannot be returned.
Exchange or refund
After receiving and checking your return, we process it as quickly as possible. Would you like a different size or colour? We will send it to you. Would you like a refund? We refund the full order amount, including the original shipping costs, within 14 days, via the same payment method you used to pay.
All products on euro-joe.com, including those of other brands, are sold by Euro Joe. Every return is subject to the general terms and conditions of Euro Joe.
