Here you will find our general terms and conditions.

General Terms and Conditions

Euro Joe in Moorslede, Belgium

Article 1. Applicability
1. These general terms and conditions apply to all our offers and to all agreements entered into by us, however named. In particular, these conditions also apply to agreements we enter into for the delivery of goods to our buyers.

2. Wherever in these general terms and conditions reference is made to "buyer," this must be understood as any natural or legal person who is in a contractual relationship with us due to a purchase agreement concluded with us or wishes to enter into another type of agreement. In particular, "buyer" also includes the person whose order and for whose account goods are delivered.

3. Deviations from what is stipulated in these general terms and conditions can only be made if and to the extent that this has been expressly agreed upon in writing.

4. If the buyer also refers to (his) general terms and conditions, the buyer's conditions do not apply. This is only different if and to the extent that the applicability of the buyer's conditions does not conflict with our general terms and conditions; then only what is stipulated in our conditions is applicable. Any differing provision in the buyer's conditions does not detract from the above.

5. When "delivery of products" is mentioned in these general terms and conditions, it also includes the provision of services and work of any kind.

Article 2. Offers

1. All our offers should be regarded as invitations to potential buyers to make an offer. They therefore do not bind us in any way, unless the contrary is expressly and unequivocally stated (in writing) in the offer itself. The order placed with us is considered an offer, which is only deemed accepted by us after written confirmation from our side (the so-called order confirmation).

2. Our offers include, in particular regarding the provisions of the previous paragraph: designs, drawings, models, samples, descriptions, images, and similar, as well as any attachments and documents related to our offers. All of this remains, as well as tools we may have created in this context, our property, must be returned to us at our request, and may not be copied and/or handed over to third parties without our express written permission. We also reserve all rights existing under intellectual and industrial property.

3. If the order to which our offer relates is not placed with us within 3 months after the day we made our offer, we may charge the buyer for the costs incurred in making our offer, including the costs of creating the tools referred to in the previous paragraph.

Article 3. Formation of Agreement

1. An agreement with us is only concluded when we have accepted an order given to us in writing. An agreement is deemed to have been concluded at the moment we send the order confirmation.

2. The buyer is bound to his order, in whatever form given to us, for a period of 8 days after the date of the order or (if it concerns an orally placed order) after the giving of the order. A declaration from the buyer that he wishes to cancel or amend his order made during this period of 8 days cannot prevent an agreement based on the (original) order from being formed if we still accept/confirm the order within this 8-day period.

3. The order confirmation sent by us to the buyer is deemed to fully and accurately reflect the content of the concluded agreement. The buyer is deemed to agree with the content of our order confirmation unless he informs us in writing within 8 days after the date of our order confirmation that he cannot agree with the content.

4. Any additional agreements and/or commitments made and/or done by our employees, or made and/or done on our behalf by other persons acting as representatives, bind us only if these agreements and/or commitments are confirmed in writing by our authorized director(s) for representation.

Article 4. Prices

1. Our prices are inclusive of VAT and unless explicitly and in writing agreed otherwise, exclusive of packaging, transportation costs, and other costs.

2. The prices stated in quotations, contracts, and order confirmations are based on the cost factors applicable at the time of the conclusion of the agreement, such as exchange rates, manufacturers' prices, raw material and material prices, labor and transport costs, insurance premiums, taxes, import duties, and other government charges.

3. We reserve the right to charge the buyer for any increases in one or more of the cost factors that occur after the date on which the agreement was concluded, but before the day of delivery. Furthermore, we have the right, in such a case, to declare the agreement wholly or partially dissolved without the need for judicial intervention. This last right is also granted to the buyer, but only if we take the position within 1 month after the conclusion of the agreement that a price increase arises from changes in costs mentioned in the order confirmation. If the buyer exercises this right, he must invoke the dissolution by registered letter within 7 days of receipt of the relevant notification from us.

Article 5. Delivery and delivery times

1. The delivery times provided by us commence on the day the agreement is concluded, provided that all data necessary for the execution of the order are in our possession. The delivery times provided by us shall never be considered fatal, unless explicitly agreed otherwise in the individual agreement.

2. Unless otherwise indicated in the order confirmation, the delivery of goods shall be free of charge when the invoice amount exceeds €150 (amount in figures), namely: one hundred fifty euros. Furthermore, the goods travel at the expense and risk of the buyers. We deliver to foreign buyers, unless otherwise agreed, ex warehouse. Furthermore, the goods travel at the expense and risk of the buyers. Export and import clearance is handled by us, but is at the buyer's expense.

3. Unless buyers provide their own shipper, the goods will be sent by us in the manner we deem favorable with shippers of our choice at the buyer's expense and risk. The amount to be paid may vary depending on weight and volume, and can be precisely requested by the buyer before purchase.

4. If a buyer requests delivery of goods in a manner other than the usual way, we may charge the buyer for the associated costs.

5. If the delivery is made in parts, we have the right to consider each delivery as a separate transaction.

6. The buyer is obliged to take delivery of the purchased goods within the agreed time. In case of failure to do so, we are entitled, at our discretion, to demand that the competent court relieves us of our obligation to deliver the agreed goods based on the provisions of article 6:60 of the Civil Code, or to demand payment of the purchase price for the undelivered portion without prior notice of default. If the buyer does not fulfill his payment obligation, we are entitled to declare the agreement dissolved without judicial intervention. If the buyer fails to pay the purchase price as mentioned above, the goods will be deemed to have been delivered and we will store the goods at the expense and risk of the buyer, against reimbursement of all resulting costs.

Article 6. Complaints by the buyer

1. The buyer is responsible for the accuracy and completeness of and is accountable for the data he has provided to us. The buyer must take into account the usual variations and small changes in the goods supplied by us regarding the data, dimensions, color fastness, and such provided in our quotation, or what is part of it under article 2 paragraph 2. In particular, this applies to deviations from the contracted quantity; here too, the buyer must take into account customary variations. The goods supplied by us may therefore differ from the description in the order if and insofar as it concerns small dimensional differences, quantity differences, and minor modifications.

2. Complaints from the buyer regarding defects in goods that are visibly noticeable must be communicated to us by the buyer within 14 days after delivery. This must be done by registered letter containing a clear and accurate description of the complaint along with the invoice indicating which goods were invoiced. The buyer is required to perform a careful and timely inspection.

3. Defects that were not visibly noticeable at the time of delivery, nor could be detected by careful and timely inspection, must be communicated to us by the buyer within 14 days after these defects come to light, in the manner specified in paragraph 2.

4. Any claim of the buyer against us related to defects in the goods supplied by us shall lapse if:

• the defects have not been communicated to us within the time frames set out in paragraphs 2 and 3 and/or not in the manner specified therein;
• the buyer does not provide us with sufficient cooperation regarding an investigation into the validity of the complaints;
• the buyer has not set up, treated, used, stored, or maintained the goods properly or has used or treated the goods under circumstances or for purposes other than those intended by us;
• the application of the use of the goods regarding which the complaints have been made by the buyer is continued;
• the warranty period mentioned in the individual agreement has expired or, if such a period is absent, the complaints are only made after a period of more than six months has elapsed since the delivery time.
• In disputes regarding the quality of the goods supplied by us, a reputable agency designated by us will make a binding decision.

Article 7. Liability

1. Only if the warranty obligations concerning the goods supplied by us have not been assumed by third parties (such as manufacturers), can the buyer make (warranty) claims against us. Our liability in this case is limited to defects resulting from manufacturing and material errors. Colors of the delivered products may always differ from those in the photographs. Returning these products is always at the buyer's expense.

2. In the event of a complaint, we are only obliged, if the validity of the complaint regarding quality is confirmed by us and for us there is also liability as mentioned in paragraph 1, to such choices:
(free of charge) repair of defects;

• supply of replacement goods and/or parts, after receiving back the defective goods and/or parts;
• refund of the received purchase price/crediting of the invoice sent to the buyer with cancellation without judicial intervention of the concluded agreement, all insofar as the purchase price, the invoice, and the agreement relate to the delivered defective goods;
• a compensation to be paid in consultation with the buyer in a different form than mentioned above.
• If the buyer has made repairs and/or modifications to the goods without prior, explicit, and written consent, all warranty obligations on our part lapse.

4. Subject to any obligations on our part arising from the above, we are never obliged to pay any compensation to the buyer and others unless there is intent or fault on our part (to be demonstrated legally by those holding us liable). In particular, we are also never liable for consequential or business damages, direct or indirect damages, including loss of profit and downtime damages incurred by the client, their subordinates, and others employed or engaged by them, resulting from whole or partial (re)deliveries of goods, delayed or defective delivery, or the absence of delivery of goods or by the goods themselves.

5. The buyer has the right to return the goods without giving a reason within 14 days of receipt. You will receive a full refund of the order amount including shipping costs within 14 calendar days after receiving the return package. Only the costs for returning from your home to the webshop are at your own expense. If you exercise your right of withdrawal, the product with all delivered accessories and in its original condition and packaging must be returned to us. To exercise this right, you can fill out the form below and return it via nicky@eurojoe.be

6. The following products cannot be returned:

• that have been made by us according to the customer's specifications
• that are clearly personal in nature (customized, embroidery, …)
• that cannot be returned due to their nature (unworn clothing, undamaged, intact, etc.)
  

7. The buyer is obliged to indemnify us against all claims that third parties may assert against us regarding the execution of the agreement, insofar as the law does not oppose that the damages and costs arising from these claims are borne by the buyer.

Article 8. Retention of title and security
1. Goods supplied by us remain our property until the moment of full payment of all that the buyer owes us on account of, related to, or arising from the goods supplied by us. If we deem it necessary, we have the right to demand security from the buyer regarding the fulfillment of their obligations.

2. The buyer does not have the right to pledge unpaid goods, to establish a non-possessory pledge on them, or to establish any other proprietary or personal right in favor of a third party on them.

3. Without prejudice to the provisions set forth in this article, the buyer is permitted to sell the goods to third parties, but only within the framework of their normal business operations. In this case, the buyer is obliged to transfer the proceeds obtained to us immediately, or, if not sold for cash payment, to transfer the claims obtained to us without delay.

4. If our ownership right resting on the goods supplied by us has been lost as a result of processing or transformation by the buyer, the buyer is obliged to immediately establish a non-possessory pledge in favor of us on the goods arising after processing or transformation.

5. We are at all times entitled to take possession of the goods that are under the buyer (or third parties) but belong to us, as soon as we can reasonably assume that there is a real chance that the buyer will not fulfill their obligations. The above does not affect the rights that arise for us from common law: in particular, we also retain the right to hold the buyer liable for damages after taking possession of the goods.
The buyer is required to insure the risk of fire and theft regarding the unpaid goods and, at our request, provide proof of this insurance.

Article 9. Payment

1. Payment must be made in euros, unless otherwise agreed, without any deduction or discount in cash at the location where we are established, or by payment with a credit card or by transfer to a bank or giro account designated by us, in all cases before the delivery of the relevant goods, at the latest within 7 days after the invoice date, unless expressly agreed otherwise in writing. For payment by bank or giro, the day of crediting our bank or giro account is considered the day of payment.

2. If the buyer fails to make (full) payment on time, he is in default without any further notice of default being required. In that case, we have the right, if there is sufficient correlation with the buyer's breach, to suspend the fulfillment of all our obligations towards the buyer, without prejudice to all our rights arising from common law.

3. We are also entitled to require cash payment for delivery of the goods or a guarantee for timely payment for all deliveries yet to be made. Furthermore, we are then entitled to terminate the agreement without judicial intervention, whereby the buyer is then obliged to return the delivered goods or to undo the performance we have made, without prejudice to our right to compensation. If the buyer remains in default with timely payment, he owes us, or the seller's credit insurer, without the need for further notice from our side, an interest equal to the statutory interest plus 10% per year, calculated on the unpaid amount, which interest is immediately due without further notice of default. All costs involved with the collection of invoiced amounts (including extrajudicial collection costs) shall be borne by the debtor. The extrajudicial collection costs amount to at least 10% of the principal amount with a minimum of 100 euros, all excluding value-added tax. Moreover, all adverse consequences of currency loss or otherwise arising from late payment or non-payment shall be at the expense of the buyer, even if the buyer has complied with his payment obligations in a timely manner according to the provisions existing in his country, but circumstances or measures beyond his control have caused the transfer to occur in a manner disadvantageous to us.

4. Payments shall apply in accordance with Article 6:44 of the Civil Code first to the costs referred to in paragraph 3, then to the interest accrued, and finally to the principal and the ongoing interest.

5. If a significant deterioration occurs in the buyer's financial position after the conclusion of the agreement, but before the delivery of the goods, we are entitled to entirely or partially refrain from further execution of the agreement, or to demand a modification of the payment terms.

6. The seller can transfer his claims arising from all transactions to a credit insurer of his choice.

Article 10. Force Majeure

Force majeure is to be understood as any circumstance beyond our control that is of such a nature that compliance with the agreement cannot reasonably be demanded from us (non-attributable shortcomings in performance). Force majeure also includes: war, riots and hostilities of any kind, blockade, boycott, natural disasters, epidemics, lack of raw materials, obstruction and interruption of transport possibilities, disruptions in our business, import and export restrictions or bans, internet disruptions, website disruptions, obstructions caused by measures, laws, or decisions of international, national, and regional (government) authorities. If we are unable to fulfill our delivery obligations due to force majeure, either not at all, not properly, or not on time, we are entitled to consider the agreement or the yet unexecuted part as dissolved, or to suspend it for a definite or indefinite period, at our discretion. In case of force majeure, the buyer cannot hold us liable for damages.

Article 11. Applicable Law
Only Belgian law applies to the quotes made by us and to all agreements entered into by us.

Article 12. Dispute Resolution

All disputes of any kind related to or arising from agreements entered into by us and deliveries made by us shall be adjudicated by the competent court in Ypres, Belgium.

Article 13. Disclaimer

All information and advice provided by Euro Joe regarding dietary supplements is compiled from various sources. Please note that the information on this website has not been evaluated by medical experts. The text is merely an informatively written guide and cannot be used as a substitute for veterinary advice. The dietary supplements cannot be considered as means to diagnose, treat, cure, or prevent diseases. Therefore, always consult a veterinarian before following the recommendations of this website.

The content that you can find on this website is compiled by Euro Joe with great care and accuracy. Nevertheless, it is possible that what is published may still be incorrect or incomplete. Euro Joe cannot be held responsible for this. The site is regularly updated and/or supplemented. Euro Joe is not liable for any direct or indirect damages, of any kind, resulting from or related to the website and the information contained therein. Euro Joe only wants to inform interested parties about the possibilities that dietary supplements can offer and that it can contribute to achieving better health for your animal.

Euro Joe  in Moorslede, Belgium